FAQ

Q: 1. How does the device accurately recognize snoring?

A: Once powered on, the device will analyze the user's snoring data for 30 seconds to 1 minute to determine the appropriate learning model to use. The device comes preset with 40 snoring data models and 8 learning models. When a new, more appropriate model is detected, the device will replace the current model in use. This deep learning function greatly improves the accuracy of snoring recognition.

Q: 2. How can I simulate snoring to test the device?

A: First, reset the device to default settings. Then, in a quiet environment, simulate rhythmic snoring as naturally as possible. Try snoring louder and continue for a short period of time. You should be able to feel the device vibrate in response to the snoring.

Q: 3. Under what circumstances will the device not intervene?

A: The device will not intervene when it detects significant movement of the head. This is to account for the fact that the user may be half awake when using the device. To improve the user experience, the device will also not intervene when it detects very minor snoring or vibrations from the user.

Q: 4. How does the device determine the level of intervention?

A: Users can adjust the maximum intensity of intervention as required (36 levels of intervention in total). Once the maximum intensity has been set, the device will always start at the lowest level of intervention (level 1). If snoring continues, the device will automatically intervene at the next level of intensity until it reaches the maximum level set by the user. If snoring is prevented, the device will maintain intervention at that level. If the user stops snoring for a prolonged period of time, the device will reset the intensity and start from level 1 again.

Q: 5. Does the snore stopper have to be connected to my phone?

A: The device can be used alone. Data will be automatically saved without needing to connect to Bluetooth. In the morning, simply open the app and sync the previous night's data via Bluetooth.

Q: 6. How do I wear it?

A: Instructions on how to wear the device are included in the user manual provided with the product. Please follow the instructions and diagram provided. Log in to VVFLY's official website and click Support to watch the product guide video.

Q: 7. How long until I see results?

A: You will experience the effects on the first night of use, but we recommend using it for more than a week for the best results.

Q: 8. How do I sync data?

A: Turn on the device and enable Bluetooth on your phone. Open the Sleeplus app and bind your device (instructions on binding are provided when you first download the app). Your device may be used normally once successfully bound. After using the device, simply press the power switch to sync and upload data to the app. You can then view your snore report generated by the app.

Q: 9. What causes snoring?

A: Snoring is caused by the narrow airways of the nose and throat, resulting in poor airflow and therefore snoring at night. There are many reasons for the narrowing of the airway, one of the most important of which is the relaxation of the respiratory muscles.

Q: 10. Is the device harmful to the human body?

A: The device does no harm to the human body because it uses purely physical intervention. It is worn only while sleeping and works automatically once started without the need to enable Bluetooth. Users may rest assured.

Q: 11. Can the snore stopper treat snoring?

A: Snoring cannot be cured altogether. The main function of the device is to inhibit users from snoring or to reduce the snoring frequency and noise, as well as reduce the impact on the user and other people. Because the severity of snoring varies according to each person, the effectiveness of our products also varies from person to person. Our products have already been used by over 300,000 people. We believe our products can help you with your snoring!

Q: 12. What’s the Guarantee and Warranty?

A: Our product is covered under a one-year warranty and no-reason return and exchange guarantee within 30 days after receipt. Feel free to contact us with any questions.

Q: 13. My question is not here. Who can I contact?

A: Please send an email to service@vvfly.cn and our support staff will be happy to help you.